Tag: technology

The AI-powered typewriter

First published as an Instagram Reel just for funsies.

Have you heard about the latest hot gadget? It’s called a “typewriter” and it has all the fancy, cutting-edge features you need:

High-res screen — the writing surface looks just like real paper because that’s what it is

Strong security — your writing is encrypted and unable to be viewed by third parties because it’s just on a piece of paper in your house

Wi-Fi enabled — you’ll be Wireless Finally

Crazy long battery life — you literally batter it to make it work

Insightful analytics — you’ll be able to track reader views and clicks because the number will always be zero

Powered by AI — only an Analog Individual can operate it

Find one in your local app thrift store today!

Podcasts of the moment

It’s been over two years since my last podcast lineup check-in, and as usual some things have changed while some things remain.

Changes: Many of the shows in my last update have either stopped publishing or lost my interest, and I’ve stepped away from the political ones. I’m also thrilled I was finally able to ditch Spotify once Armchair Expert went back to being non-exclusive, so I’m back in Apple Podcasts full time (along with Google Podcasts when listening on desktop).

The Same: I still listen at 1.5x speed. And I still greatly enjoy the parasocial pleasures and intellectual stimulation of podcast listening, even if it does severely reduce my audiobook reading.

My Current Lineup

Regular Listens

  • Armchair Expert
  • The Big Picture
  • Filmspotting
  • Judge John Hodgman
  • Office Ladies
  • Conan O’Brien Needs A Friend
  • The Town with Matthew Belloni

Depends on the Subject/Guest

  • The Rewatchables
  • Pivot
  • Unspooled
  • Pod Meets World
  • The Letterboxd Show
  • SmartLess

Tools of the moment

An ongoing series

Not Spotify. The only reason I used Spotify was to listen to the Armchair Expert podcast, which was part of the unfortunate trend of podcasts going Spotify-exclusive a few years ago. But now it’s back out in the open internet, which means I can finally stop using Spotify!

Not Disney+. Last year we paid up front for a full year before the prices went up. Now that has expired and, despite having a four year old, we’re not renewing. Prices are going up yet again and we have a good collection of shows and movies on DVD (including, vitally, Bluey), so we just don’t see the need for it.

White noise phone shortcut. I learned about this from a random Instagram Reel: iPhones now have built-in Background Sounds (i.e. white noise) in Settings, which you can add a shortcut to in the Control Center. Quick, easy, essential tool with a three month old in the house.

Visual Look Up. Yet another hidden iOS gem. Take a picture of any identifiable landmark, sign, art, insect, whatever and it’ll detect what it is and show similar web and image results. I use it mostly for identifying bugs and other critters around our yard.

Tools of the moment

An ongoing series

Threads. I hopped onto the new app with the Cinema Sugar account on Wednesday evening when it was first going public. It’s been fun goofing off about movies and interacting with people in a new venue. Not so fun is the feed full of random accounts you don’t even follow. Hoping/assuming that will change soon.

Monday.com. My new job uses this project management software and it’s my first experience with it. Still getting acquainted but appreciate the clean interface and robust features.

Wireless vertical ergonomic mouse. I saw a coworker using one of these and got inspired to give this one a try. Once you get past the initial disorientation it’s a really nice experience and way more comfortable than a regular mouse. Also glad to eliminate another cord from my limited desk space at home.

A library Roku. My library circulates free Rokus preloaded with all the major streaming services. This has been helpful for when we want to watch some stuff on services we don’t subscribe to without having to pay. See if your library offers them!

Tools of the moment

An ongoing series

Pretty much everything from my last update.

Kindle Paperwhite. After years of holding out, we got one last Black Friday and I finally started using it. I wasn’t against e-readers before; I just usually prefer print or audiobooks. But the e-ink screen and appealing handling of the Paperwhite is quite nice.

Safari browser. I’ve been a longtime Firefox devotee since ditching Chrome, but recently it started throwing me error after unresolvable error that made using it on my MacBook Pro a nightmare. So I resorted to Safari and have found it much more enjoyable than I remember.

Not Twitter. Twitter’s ownership change was an excellent impetus for me to step away. It’s always been a time-suck, and I’ve mostly been a lurker anyway. Not fully deleting it since I want to at least hold onto my username, but happily finding other ways to use my time online.

Live Text, Reader View, No-Signup Tools

Three techie things I’m loving.

1. Live Text

Live Text, available in iOS 15 and beyond, feels not far off from magical. The ability to copy text from photos or through the camera app has completely transformed my book notetaking process as a print-book partisan but digital notetaker. I can just point the camera at a desired passage, hit the Live Text button, copy the text, and plop it in Workflowy (where I keep my book notes). And to think I used to have to take pictures of quotes to later type out manually like an idiot…

2. Reader View

Using the Reader view in Safari on iPhones makes reading things on the internet insanely more pleasant. If you come upon an article clogged with ads, unnecessary photos, and/or unreadable text, Reader strips it down to a clean, simplified, text-only version. You can find this feature elsewhere too; I use it often in Firefox on desktop.

3. No-Signup Tools

So that this isn’t an exclusively Apple affair, I wanted to shoutout nosignup.tools because at this point in my life I appreciate any digital tool that doesn’t require an account or credit card to use. Just free tools that work quickly and easily.

The Legend of Ball Under Table

The above is a screenshot from a video on my phone that’s come to be known in my family as “Ball Under Table.”

Recorded shortly before the first COVID lockdown, the video documents a little game our (at the time) freshly minted one-year-old created. He would roll the little squishy soccer ball under our table, wait for me to get down and reach to get it, then waddle off into another room.

It was his way of trying to sneak off, which, having just learned to walk at that point, he was doing a lot. The video ends with me having “caught” him in the living room and asked, “Are you sneaky?” After a pause, he smiles mischievously and sets off again.

Run it back

Now three years old, he loves to watch this video over and over again, along with the many other videos of him from birth to present. It has become so indelible that he’ll recreate it in the exact same spot. (Though his wobbly toddling has turned into straight-up sprinting.) And if his mother or I dare to veer from an exact reenactment of the video, he’s none too happy about it.

It’s interesting how this moment has morphed over time. When it happened, he was too young for it to make a long-term impression. But once he was old enough to watch and rewatch the recording, that’s what became his default understanding and memory of that moment.

Which is a phenomenon I understand well, having watched and rewatched a lot of my own home videos from when I was a kid. How many of those moments would I actually remember if they’d never been recorded? Not a lot, given my woefully weak capacity for long-term memories that aren’t useless bits of trivia.

He’ll have just as much (if not more) footage of his childhood as I did, thanks to our smartphones and camcorder. And he’ll have to deal with far more screens and reality-distorting technology in general. How will that affect his mind and those of his generation?

Three principles for a pleasant inbox

I open 100% of the (non-spam) emails I get, and enjoy doing so. Here’s how, and why.

1. One inbox to rule them all

Pretty much as soon as Gmail debuted the Promotions and Social tabs I turned them off, leaving me with a single inbox that almost always has close to zero emails.

I understand the purpose of tabs, and more power to you if they benefit you. As I see it, all they do is snag emails that should go to the main inbox, multiply the work of managing email, and promote complacency and/or overwhelm. Especially for people—my wife being one of them—with 8,437 unread emails or some such unholy number.

2. Unsubscribe, unfriend, unfollow

I don’t get that much email to start with because I subscribe to only what I actually read and what provides consistent value. Everything else: unsubscribe. Without mercy or cessation.

And I say that as someone who does email marketing for a living!

Of course I want lots of subscribers and high open rates, both for my professional newsletters and personal one. But as an email recipient I’m very discerning about whom I let into my digital home, just like my physical home. (It helps that I’m not famous or otherwise destined to be unwillingly bombarded with emails.) Email senders need to earn their visits.

This principle also applies to social media. On the Big Three (Facebook, Twitter, Instagram), I relentlessly unfriend and unfollow enough (and turn off email notifications) to render my feeds pleasantly quiet and focused on what I actually want to see.

3. Actual people > algorithms

I use an RSS reader (Feedly for over a decade now) to follow most of the newsletters I’d otherwise be getting as emails. Combined with other blogs and sites of interest, it’s become my favorite digital destination—my own little curated corner of the internet. I call it my “fun feed” because it’s always a pleasure to peruse, probably because it consists of actual people, not algorithms.

Whatever RSS service you choose, find sources that offer value and perspective from outside the frenzied news cycles of social media.

My home screen

The funny thing is this looks similar to the last time I shared my home screen, despite having gone through a few different iterations since then.

But I landed back at the black wallpaper and (even more) minimalist layout for a few reasons:

  • My recent job change allowed me to delete several apps I didn’t need or want anymore, which inspired me to ditch the alphabetically grouped folders for one folder of my most frequently used apps.
  • The ability to remove apps from the home screen without having to fully delete them lets me hide the lesser used ones in the App Library.
  • Keeping most apps out of immediate sight introduces some friction into my device experience, forcing me to use search more often to find things.
  • I want to make my phone as uninteresting and unstimulating as possible in an attempt (perhaps in vain) to use it less.

Please (don’t) clap

Robin Sloan:

Twitter’s only conclusion can be abandonment: an overdue MySpace-ification. I am totally confident about this prediction, but that’s an easy confidence, because in the long run, we’re all MySpace-ified. The only question, then, is how many more possibilities will go unexplored? How much more time will be wasted?

Wishful descriptions of Twitter as “the de facto public town square” or “the closest thing we have to a global consciousness” sound, to me, like Peter Pan begging the audience to clap and raise a swooning Tinkerbell.

You don’t have to clap.

The Rockefeller theory of time travel

Morgan Housel:

Charlie Munger was born in 1924. The richest man in the world that year was John D. Rockefeller, whose net worth equaled about 3% of GDP, which would be something like $700 billion in today’s world. Seven hundred billion dollars.

OK. But make a short list of things that did not exist in Rockefeller’s day: Sunscreen. Advil. Tylenol. Antibiotics. Chemotherapy. Flu, tetanus, measles, smallpox, and countless other vaccines. Insulin for diabetes. Blood pressure medication. Fresh produce in the winter. TVs. Microwaves. Overseas phone calls. Jets.

To say nothing of computers, iPhones, or Google Maps. If you’re honest with yourself I don’t think you would trade Rockefeller’s $700 billion in the early 1900s for an average life in 2022.

via Trevor McKendrick’s newsletter

Tools of the moment

It’s been a minute since the last time I took stock of my notetaking/productivity apps, so here’s where I stand currently:

  • I still use paper. The reporter’s notebook I got last Christmas is good for my occasional work-based bullet journaling.
  • Feedly has been my RSS reader of choice for years now. To further declutter my email inbox, I also use Feedly to follow many email newsletters (shout-out to Substack and Buttondown for their RSS-friendly design; boooooo Mailchimp).
  • I went deeper into WorkFlowy, which has remained delightfully clean and minimalist even while adding a bunch of new features. I transferred my Book Notes & Quotes there, along with old conference session notes and other reference things that fit as bulleted lists.
  • Once I realized my files were awkwardly split between Google Drive and Dropbox, I decided to commit more fully to the former and put the latter on ice. Once essential, Dropbox now seems superfluous.
  • I stopped using Simplenote because other tools filled its role, and Apple Reminders because its syncing sucks.
  • I started paying for 50GB of iCloud last year before I upgraded to a new iPhone, mostly for photo backup.
  • I use the Office 365 suite for work. It’s fine.
  • My calendar situation remains annoyingly bifurcated between Google for personal and Outlook for work. The only place all my events appear together seamlessly is in the iOS Calendar app, which isn’t ideal.

See my other “of the moment” series.

On Paper Trails and Typewriting Females

I just finished reading Cameron Blevins’ new book Paper Trails: The US Post and the Making of the American West, which I learned a lot from (see my full notes and quotes from the book below).

One thing that popped out to me was the role of women in the Post Office’s workforce. Women made up two-thirds of all Post Office employees by the end of the 1870s, with the Post Office itself accounting for 75% of all federal civilian employees at the time. This made it a vital source of work for women early in the movement for women’s suffrage.

Their chief work was within the Topographer’s Office, which produced maps of postal routes. The layout and drawing of the maps was done by men (it was actually called “gentlemen’s work”). But the “ladies’ work” of coloring the routes according to frequency of delivery was arguably just as if not more important, because it added the dimension of time to the otherwise inert graphics and kept the maps up to date and therefore useful.

This wasn’t easy given the constantly changing routes and limitations of paper. As Blevins put it: “These women were, in effect, trying to paint a still life while someone kept rearranging the fruit.”

All this was on my mind when I saw Richard Polt’s Instagram post for International Typewriter Day.

I’m not sure how much typewriters factored into the work of the female “colorists” given its graphical nature, but the people’s machine without a doubt contributed to the societal sea change happening concurrently as women marched first into offices and then, eventually, the voting booth.

Anyway, I recommend Paper Trails primarily for history nerds—specifically 19th century America. The academic writing is refreshingly accessible and peppered with illustrative graphs throughout. I’m happy to file it under my “technically first” series of books about how innovative technologies came into being.

Notes & Quotes

(more…)

Are You Paying Attention? On ‘The Social Dilemma’ and ‘My Octopus Teacher’

I don’t have to go looking for synchronicity because it always finds me. This time it was on Netflix.

The other day I watched Netflix’s new docu-drama The Social Dilemma (trailer) based on the recommendation from a friend and a lively text thread about its implications.

The film’s thesis is that social networks are engineered to hack human psychology and prey upon our attention as a means to serve advertisers, which is detrimental to humans specifically and society generally. We learn this from the talking heads of former Silicon Valley executives, whose firsthand experience with the dark side of social media have motivated them to speak out against their former employers and advocate for reform.

Interwoven with the talking heads is the drama part of the film, which depict a family wrestling with the many ways technology can negatively affect our lives: the son slowly being radicalized by extremist propaganda, the tween daughter tormented by insecurity and social media bullying, the mother witnessing the fraying of family cohesion.

Though the dramatized storyline sometimes felt a little “anti-smoking PSA” to me, as a morality tale it was an effective companion to the talking heads. (This interview with Tristan Harris, one of the subjects and co-founder of the Center for Humane Technology, gives some needed context to his contributions.)

The documentary stimulated a valuable discussion between my wife and I about social media’s role in our family. But it wasn’t until later that night when its lessons sank into my consciousness in a tangible way.

Diving into the divine milieu

Later that same night, I decided to watch My Octopus Teacher, another new Netflix documentary featuring freediver and filmmaker Craig Foster. The banal description (“A filmmaker forges an unusual friendship with an octopus living in a South African kelp forest, learning as the animal shares the mysteries of her world”) belies the transcendent richness of what we see develop on screen—both between Foster and the octopus and between Foster and the underwater environment.

He describes how diving in the cold seawater makes you “come alive to the world” and focuses your mind intently on your surroundings. I’ve written about freediving before, and how the “divine milieu” of the sea—or any uncivilized landscape—can open us to transformation.

Foster’s own transformation happens over the course of a year as he encounters and befriends a common octopus. And thanks to his abundant underwater footage, we get to witness a series of moments—surprises, scares, sorrows, and simplicities—that teach so much about a reclusive and otherworldly creature. Due to Foster’s soothing narration, the gentle piano score, and the meditative quality of being immersed underwater, it’s a beautiful and emotional story that shows the stunning possibilities of what being present in nature can offer.

That also makes it a fascinating contrast to The Social Dilemma, chiefly in how it offers an antidote to all the ails social media can create. If we feel distracted, we should seek focus. If we feel fragmented, we should seek embodiment. (Brené Brown: “We move what we’re learning from our heads to our hearts through our hands”—a lesson I have to constantly relearn.)

Being in nature, in silence, or at least away from screens allow for both of those things if you let it. And recently I did.

My toddler teacher

A few days after watching both of these films, for undetermined reasons Mr. 19 Months was refusing to fall asleep. I brought him out to his play area and he started tinkering with a wooden train set we recently put into toy circulation. He usually doesn’t focus on one activity for very long, yet for at least 15 minutes he sat there quietly exploring and experimenting with this new contraption.

Usually my phone is with me in our living room post-bedtime, but it wasn’t that night. I could have retrieved it, but I didn’t want to break this spell as I knew he’d either want to follow me or jump to another activity. I soon realized that if I did have my phone, I would have missed so much.

I would have missed his subtle gestures as he figured out how to put the cylindrical blocks into their corresponding holes in the train car.

I would have missed trying to decipher his thought process of how to slot the various discs onto their poles.

I would have missed out on pondering how toddlers can be ferocious one moment and beautifully serene the next—not unlike octopuses.

Similarly, Foster’s unique story wouldn’t have happened if he didn’t dedicate himself to visiting the kelp forest every day, and if he hadn’t noticed the octopus beneath its camouflaged hideout, and if he didn’t intentionally seek to cultivate trust with a marvelous and mysterious creature.

My own marvelous and mysterious creature has taught me a lot in his short time on Earth. (See his tag for the continuing journey.) Just by living out his full self—and toddlers can’t do anything else—he demonstrates the rewards of using your attention wisely, whether it’s for a glowing screen or a wooden train set or an inquisitive toddler or a reclusive cephalopod.

You don’t have to choose one, but you do have to choose.

Camcorders and the quotidian

Two things my wife and I are really glad to have are a camcorder and a digital SLR camera.

We got both of them several years ago, the camera as a wedding gift and the camcorder from my mother-in-law. Mostly we wanted them to be able to document family get-togethers, trips, and our nieces growing up. But they became especially nice to have after our son arrived.

We could easily record his cute laughs and squeaks and developmental milestones on our smartphones, and often do. But keeping some high-definition clips in the simple SD card of the camcorder somehow feels a tad sturdier. It’s a self-contained archive that is built for one purpose, that isn’t connected to The Cloud or needing constant updates or competing for storage space with apps of questionable value. It does one job really well.

We look back at what we’ve recorded just as often as most people do with their smartphone recordings—which is to say, not very often. But that’s OK. The benefit of home videos is in their slow and steady accumulation.

Our own parents took hours and hours of home video of us as kids, first on tape and now converted to DVD. Some of it is the expected banner moments you’d expect parents to record: soccer games, concerts, holidays, graduations. The rest is the small, everyday stuff between those highlights that comprise most of one’s life: playing at home, playing at grandma’s house, running through the sprinkler in the summer. (At least this is what we did in the pre-internet era.)

All of it matters. And when you play it back, everything blends together into one stream, a confluence of the capstones and the quotidian. Such is life.

My favorite notetaking apps

C.J. Chilvers wrote about the pros and cons of popular notetaking tools. Out of the four he features—Apple Notes, Evernote, Ulysses, and Bear—I have used two previously, and none currently. So, having already examined my favored podcasts and newsletters, here’s a look at the tools I do use and why I use them.

Paper

The once and future king of all notetaking apps. I keep a plain, pocket-sized Moleskine in my backpack for odds and ends, a larger journal as a daily diary and scrapbook (previously a Moleskine classic hardcover and currently a Zequenz 360), and a good ol’ composition notebook for my filmlog.

WorkFlowy

Dynamic, lightweight list-making with blessed few bells and whistles. Perfect for hierarchical thinking, tasks, and anything else you can put into a list. It’s built for marking tasks complete, but I use it mostly as an archive for reference, split between Work and Personal. Plus a To Do list at top for quick capture of tasks.

Simplenote

Good for taking quick notes in plain text. I often use it for first drafts of blog posts, taking book notes, and whatever else I need a basic text editor for. Helpful when trying to remove formatting from text you want to paste cleanly elsewhere—”text laundering” as I call it. Clean, simple, works well on the web and mobile.

Google Drive

For when Simplenote isn’t enough. Good for collaboration and as a document repository. Among other things my Logbook spreadsheet is there, as are lots of work-related docs, random files shared with my wife, my archive of book reviews, and my Book Notes doc filled with (at present) 121 single-spaced pages of notes and quotes from 108 books.

Apple Reminders

Used mostly for sharing shopping lists with my wife, because it’s easy to regenerate lists from completed items. Unfortunately it doesn’t sync well between devices without WiFi, which is a bummer when we’re out shopping.

Google Calendar

Google, don’t you ever get rid of Calendar. I mean it. Some former Google products had it coming, but you’re gonna ride or die with Gmail and Calendar, ya hear?

Dropbox

Essential for quick and easy file backup. Through referrals and other incentives over the years I’ve accumulated 5.63 GB in free storage on top of the 2 GB default. I’m using over 95% of it.

How to help someone use a [insert frustrating digital device]

Thanks to Jessamyn West for republishing Phil Agre’s advice from 1996 on how to help someone use a computer. Swap out computer for “smartphone” or “e-reader” and it’s still quite relevant. Some favorites:

  • Nobody is born knowing this stuff.
  • You’ve forgotten what it’s like to be a beginner.
  • If it’s not obvious to them, it’s not obvious.
  • Most user interfaces are terrible. When people make mistakes it’s usually the fault of the interface. You’ve forgotten how many ways you’ve learned to adapt to bad interfaces. You’ve forgotten how many things you once assumed that the interface would be able to do for you.
  • Explain your thinking. Don’t make it mysterious. If something is true, show them how they can see it’s true. When you don’t know, say “I don’t know”. When you’re guessing, say “let’s try … because …”. Resist the temptation to appear all-knowing. Help them learn to think like you.
  • Be aware of how abstract your language is.

As someone who helps people with technology for a living, both at a public service desk and in one-on-one appointments, I appreciate the reminders. One of the biggest challenges I’ve encountered is breaking through people’s technological self-hatred. A common refrain I hear from people struggling with their devices is “I know I’m stupid, but…” It drives me insane. They are not stupid. Their frustrations are almost always justified, being the result of a user interface that was not built with them in mind. What seems simple and sleek for Silicon Valley technophiles might be baffling, counterintuitive, or simply too small for the less agile fingers of the digital immigrants I encounter every day.

Agre has advice for these situations too:

  • Whenever they start to blame themselves, blame the computer, no matter how many times it takes, in a calm, authoritative tone of voice. If you need to show off, show off your ability to criticize the bad interface.

Oh boy, can I criticize a bad interface…

DuckDuckGo to Apple?

From Macworld: Apple should buy DuckDuckGo and make it into Apple Search:

Yeah, Apple could start from scratch in building its own search engine, but why? Buying DuckDuckGo would give Apple several years’ head start on building core search technology and a huge index of the whole web along with a talented team of engineers that share Apple’s privacy priorities.

And buying DuckDuckGo is the fastest and likely most economical means of bootstrapping a hypothetical Apple Search. It would even be good for DuckDuckGo fans, as long as Apple keeps it available on the web and to other web browsers, not just to Apple device users. It would mean at least an order of magnitude more users and a huge boost in development resources (both money and talent), from a company that has the exact same privacy stance as DuckDuckGo. It’s a win-win.

Hadn’t thought about this possibility until reading this article, but it makes sense to me. As much as I enjoy DuckDuckGo’s privacy features and indie web ethos, Apple is the only company that could do right by it and its many users. (And Apple Search is just a better name, let’s be honest.)

Regardless of its future, try out DuckDuckGo if you believe in an open web. It’s not quite as robust and sleek as Google, but it’s certainly good enough for most things. And while you’re at it, use Firefox, don’t use Facebook, and start a blog.

Why I love Kanopy, Hum, and System Information

Want to give some love to three services I’ve enjoyed lately:

Kanopy

Kanopy is a free streaming service available through your public library. (If it isn’t, ask them to get it!) Abundant with titles from A24, The Criterion Collection, and other high-quality providers, it’s rife with a delightful array of foreign films, indies, and documentaries to fill the FilmStruck-shaped hole in the hearts of cinephiles. My watchlist expanded pretty quickly once I signed up, much of it classics and Criterion titles I’ve been meaning to watch and want to get to before my wife gives birth. In the last few weeks I’ve watched Three Days of the Condor, The Seventh Seal, 48 Hrs., Ugetsu, Battleship Potemkin, and The Wages of Fear, with more on the horizon. Get thee to Kanopy!

Hum

hum-songs

I’ve been using Hum for a lot longer than Kanopy, but only recently realized how much I love it. It’s the perfect songwriting app. Super easy to quickly record song ideas, gather lyrics, and add helpful metadata. Beautifully made and a joy to use, though I really ought to use it more. Since I recently released the songs that comprised my 20s, I’m excited to see what will become of the song ideas currently residing in Hum.

System Information on Mac

I rediscovered this function while trying to clean out some disk space on my wife’s MacBook Pro and make it run faster. Previously I used Disk Doctor for this job; it’s a fine app that costs $2.99, but System Information is built-in and provides a more granular view of your files. It also makes deleting them super easy and satisfying. It’s a bit hidden, but well worth the hunt. If you’re a file hoarder or haven’t optimized your Mac in a while, you’ll be shocked by how much cruft builds up. Also by how large iOS backups are! (Seriously, my wife’s storage space more than doubled after I deleted those.)

Refer Madness: Hate the change, love the library

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Refer Madness spotlights strange, intriguing, or otherwise noteworthy questions I encounter at the library reference desk.

A while back, my department’s email received this message:

“What happened to the CLASSIC CATALOG? I am old, I hate change, but love my library. Thanks.”

I had to laugh. Funny but dead serious, succinct and self-aware, this missive captures a very real conundrum: How do we serve people who hate change but love their library?

The “CLASSIC CATALOG” in question was my library’s previous OPAC. We migrated from it a few years ago but still allowed access for those diehards who didn’t want to use the new system. Recently, that access disappeared. Probably 99 percent of our users had already moved to the new catalog, but I’ll bet those bitter-enders really loved the old one.

Soon my library will be migrating to yet another catalog, this time because we are joining a consortium. It’s change for the better, I believe, but it will also be disruptive to the status quo. That means it won’t just be the CLASSIC CATALOG patron who speaks up about it . . .

On the one hand, constant change is the new normal with technology, in libraries and the world at large. The newer and shinier (if not always better) version of whatever you’re using seems ever around the corner. Libraries can try as much as possible to prepare patrons, but at some point, the base expectation for technical competence will rise, and everyone will have to adapt.

On the other hand, I empathize with this patron. Though being tech savvy is part of my job, in my personal life, I’m far from an early adopter. Even products with a fairly strong reputation for reliability and style, like Apple devices, to me aren’t worth the headaches their debuts can create. I prefer to wait out the newest thing. Let beta testers and true believers ride the first few waves of glitches that inevitably pop up—I’ll come in later and enjoy the smoother ride.

Most patrons understand that tech is ever-changing. But for those who don’t, librarians and IT staff can do a lot. We can offer abundant opportunities for instruction, both online, with explainer videos or blog posts, and in person, with classes or one-on-one sessions. We can use whatever power we have to make the new technology as user-friendly as possible. We can try to anticipate questions that any disruptive changes might trigger and smooth out as many potential stumbling blocks as possible.

Above all, we can and must be patient and listen.

If we can do that, I think even the bitter-enders will still be able to love their library.