Tag: reference desk
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Refer Madness: Various Vignettes
Refer Madness spotlights strange, intriguing, or otherwise noteworthy stories from the library reference desk. Since transitioning to a new position at work last year, I’m no longer on the reference desk. (Also the library is currently closed due to COVID-19, so there’s that.) But I didn’t want to let my list of ideas for this […]
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Refer Madness: Buyers and Borrowers
Refer Madness spotlights strange, intriguing, or otherwise noteworthy stories from the library reference desk. A patron walked into the library and approached the desk. “I was just at a bookstore but I didn’t want to buy too many,” she told me. She had a list of books she wanted, some of which she got at […]
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How to help someone use a [insert frustrating digital device]
Thanks to Jessamyn West for republishing Phil Agre’s advice from 1996 on how to help someone use a computer. Swap out computer for “smartphone” or “e-reader” and it’s still quite relevant. Some favorites: Nobody is born knowing this stuff. You’ve forgotten what it’s like to be a beginner. If it’s not obvious to them, it’s not obvious. […]
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Refer Madness: Hate the change, love the library
Refer Madness spotlights strange, intriguing, or otherwise noteworthy stories from the library reference desk. A while back, my department’s email received this message: “What happened to the CLASSIC CATALOG? I am old, I hate change, but love my library. Thanks.” I had to laugh. Funny but dead serious, succinct and self-aware, this missive captures a very real conundrum: […]
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Refer Madness: Could be home, doing nothing
Refer Madness spotlights strange, intriguing, or otherwise noteworthy stories from the library reference desk. In my library, one of the information desks sits in a high-traffic area where all the activity from the entrance, auditorium, elevator, and stairs to Youth Services converge. One result of this configuration is that whoever is at the desk (and anyone in the […]
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Refer Madness: A String of Beeps
Refer Madness spotlights strange, intriguing, or otherwise noteworthy questions I encounter at the library reference desk. I was on the phone with a patron when I heard it: that incessant beep the copier makes when something goes wrong. Once I finished with the patron on the phone, I went over to see what was the matter. This time it was […]
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Refer Madness: The Worst Thing
Refer Madness spotlights strange, intriguing, or otherwise noteworthy questions I encounter at the library reference desk. Some days on the desk are rough. Challenging patrons, technical difficulties, a case of the Mondays—whatever the issues are, like sneezes and football sacks they often come in bunches to create a day that’s better forgotten. This was not one of those days. First, there […]
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The Library Lives of Others
Earlier this year I started keeping a list of things people have asked me at the library information desk. It’s not totally comprehensive: some questions either aren’t noteworthy (“Where’s the bathroom?”) or slipped my mind during a busy rush. But even as a scattershot sample, it’s an interesting snapshot of what people care about. Here are […]
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Refer Madness: Librarians Advisory
Refer Madness spotlights strange, intriguing, or otherwise noteworthy questions I encounter at the library reference desk. If you’re a librarian, it’s likely you’re expected to provide readers advisory. (Or is it reader’s?) Every librarian has his or her own area of expertise and blind spots, but whether through direct knowledge or other resources, you’re supposed to be able to give patrons who ask […]
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Please Bother Me: On Asking Questions at the Library
“Sorry to bother you…” I’ve heard patrons say this to me or other librarians at the information desk so many times. And every time, I want to respond: “That’s what we’re here for!” Maybe we at the desk were talking to each other, or typing on the computer, or reading a trade journal, or even […]