Spotted this sign on a run through a lakeshore park. “Dogs” and “litter” came after, but feel free to fill in the blank with better words. Or just leave it as is and use it as a maxim for life.
Author: Chad
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The Diary of a Young Girl
In my ongoing quest to catch up with the “high school reading list” books I missed the first time around, I listened to the audiobook of Anne Frank’s The Diary of A Young Girl and, holy crap, I guess I shouldn’t be surprised due to its reputation, but it’s kinda amazing. Not sure how much the translation from Dutch affected the language, but Anne comes across as incredibly intelligent, self-aware, funny, honest—oh is she honest—and even noble in her struggle to become a better person even in confinement.
Knowing the ending of the story while I read it, I felt an immense sadness as I neared the end. I seemed to go through all the stages of grief: I’m sure they’ll make it through the war, then Why do they have to be discovered? then Couldn’t they just make it a few more months? then Screw Hitler and the war. This whip-smart teen who wanted to be a journalist (she would have killed it on Twitter and as a blogger), who was a self-admitted chatterbox, who struggled through boy troubles, who resented her family but tried to love them… she didn’t get the chance to see the fruit of her laboring, and the world is worse for it.
Selma Blair reads the audiobook and perfectly captures the voice of a teen girl. It’s a classic mix of sarcasm, angst, gossip, philosophizing, high-minded ideals and aspirations, and *ahem* frank discussions of sexuality.
Another high school reading list classic I recently caught up with and loved was Narrative of the Life of Frederick Douglass. Like Diary, Douglass’s memoir is a hyper-articulate and honest account of oppression that writes beyond its setting and subject, much to the benefit of future readers. I highly recommend both.
So even though The Fault In Our Stars nearly ruined the Anne Frank museum for me, I’d love to visit it one day to pay my respects to an incredible young woman:
“We’re all alive, but we don’t know why or what for; we’re all searching for happiness; we’re all leading lives that are different and yet the same. We three have been raised in good families, we have the opportunity to get an education and make something of ourselves. We have many reasons to hope for great happiness, but… we have to earn it.”
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In the Mood for a Melody
The other day I came upon Brian Eno’s article about singing with other people:
There are physiological benefits, obviously: You use your lungs in a way that you probably don’t for the rest of your day, breathing deeply and openly. And there are psychological benefits, too: Singing aloud leaves you with a sense of levity and contentedness. And then there are what I would call “civilizational benefits.” When you sing with a group of people, you learn how to subsume yourself into a group consciousness because a capella singing is all about the immersion of the self into the community. That’s one of the great feelings — to stop being me for a little while and to become us. That way lies empathy, the great social virtue.
The next evening, as if to accidentally confirm this thesis, I went with my sister to see Billy Joel perform at Wrigley Field. And boy was there group singing, 40,000 strong. Not only that, but several times Billy gave the crowd a “fielder’s choice”: he’d name two of his songs and played whichever one got more cheers and applause.
One song he had no choice but to play was “Piano Man”. Because everyone knows it so well, he let the crowd take one chorus a cappella:
Sing us a song, you’re the piano man
Sing us a song tonight
Well, we’re all in the mood for a melody
And you’ve got us feelin’ alrightCivilizational benefits indeed. That cliche about gathering around a fire to sing “Kumbaya” came from somewhere.
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Recent Views
More photography here.
Just for fun I’ve started turning videos I take into GIFs using Giphy’s super easy GIF maker.
This one was on a flight descending into Raleigh, North Carolina. The rain was streaking on the window like that for only about 10 seconds, so I’m glad I had my phone ready:
The breeze and sunlight was dancing nicely with the makeshift curtain in our bedroom window:
On a recent morning run to the lakeshore the water was really choppy, more so than I think I’ve ever seen it. The waves were crashing against the boulders that buttress the shore and splashing onto the sidewalk. Since I couldn’t predict when and where and how high the waves would crash, I planted myself at a pleasingly symmetrical position and hit record. This is about 10 seconds out of a 40-second clip. As usual the camera fails to capture the stunning color and spectacle of what my eyes saw:
And one photo, from a family reunion/memorial in West Virginia:
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The Kelloggs: The Battling Brothers of Battle Creek
In the summer of 2013 I interned at the Leo Burnett advertising agency’s corporate library and archives. In the course of my work I came upon boxes of original conceptual artwork and copy from the 1950s and ’60s of the famous brands Leo Burnett created: the Marlboro Man, the Jolly Green Giant, the Pillsbury Doughboy. They also created several of Kellogg’s famous clan of characters: Tony the Tiger, Snap Crackle and Pop, Toucan Sam.
At the time I marveled at these artifacts merely as a student of history and consumer familiar with these characters. But now, having read Howard Markel’s new book The Kelloggs: The Battling Brothers of Battle Creek, I see those characters not as the foundation of the Kellogg’s brand, but, since they were created after both Kelloggs died, as its unintentional consummation.
If you’re like me, you:
(a) didn’t know there was more than one Kellogg;
(b) didn’t know one of them was John—a renowned doctor in his time (1880s-1940s), founder of the Sanitarium in Michigan, and “better living” proponent who was way way ahead of his time on dangers of prolonged sitting, meat consumption, smoking, and the benefits of exercise—and the other was Will, John’s long-suffering younger brother, dour millionaire magnate of the Kellogg cereal line we all know (that’s his signature on the box); and
(c) didn’t know they hated each other’s guts.
Markel covers a lot of ground in this family biography. On one hand this provides readers with a backstory I suspect most haven’t heard before, like how the Kelloggs were reared in an apocalyptic Seventh-Day Adventist culture that valued health reform and that bankrolled the Sanitarium in Battle Creek that sprung John to global renown. John was the idea man, the charismatic physician into what would now be called alternative medicine, and (let’s be honest) overbearing asshole. Will, conversely, was the details man, adept business manager, and John’s put-upon lackey before he set off on his own to expand his cereal empire and his bitterness toward John. (He was also an overbearing asshole.) Because of long-held resentments and their similar products with the same last name, the brothers sued each other throughout the 1910s and never reconciled, even into old age.
On the other hand, Markel covers so much ground and in a sometimes scattershot way that it can be an exhausting read. As a physician and medical historian himself, Markel shines in the parts about John’s development as a doctor and how it influenced his products. He illustrates the cruel irony of brothers so focused on creating products and principles based on health and “better living” for others feeding a most unhealthy rancor towards each other. He also ably balances the brothers’ colorful back-and-forth over the years, thanks to an abundant written record at his disposal. But the parts about the inner workings of the businesses get repetitive and wearying, and the last few chapters—tackling the post-litigious years and John’s unfortunate promotion of eugenics—feel tacked on when they could and should have been better integrated into the narrative, which is as a whole chronologically discombobulating.
Nevertheless, this is an illuminating portrait of a foundational American family and their business empire. Though not quite a tragedy in the end, given the Kellogg Foundation’s continued charitable work (thanks to Will leaving his millions with them after alienating all his progeny), it is a grim reminder of the power we waste on hatred and how wealth can’t cure, in Markel’s words, a “damaged soul.”
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On Living in the Messy Middle
I can’t tell you how much I was nodding along to David Brooks’ column “What Moderates Believe”. The whole thing is quote-worthy, but here are some highlights:
Politics is a limited activity. Zealots look to the political realm for salvation and self-fulfillment. They turn politics into a secular religion and ultimately an apocalyptic war of religion because they try to impose one correct answer on all of life. Moderates believe that, at most, government can create a platform upon which the beautiful things in life can flourish. But it cannot itself provide those beautiful things. Government can create economic and physical security and a just order, but meaning, joy and the good life flow from loving relationships, thick communities and wise friends. The moderate is prudent and temperate about political life because he is so passionate about emotional, spiritual and intellectual life.
And:
Truth before justice. All political movements must face inconvenient facts — thoughts and data that seem to aid their foes. If you try to suppress those facts, by banning a speaker or firing an employee, then you are putting the goals of your cause, no matter how noble, above the search for truth. This is the path to fanaticism, and it always backfires in the end.
And:
Partisanship is necessary but blinding. Partisan debate sharpens opinion, but partisans tend to justify their own sins by pointing to the other side’s sins. Moderates are problematic members of their party. They tend to be hard on their peers and sympathetic to their foes.
That last part is so true, much to the chagrin of some of my debate partners. Even if we partly or mostly agree on a certain topic, with the perspective of “the other side” rattling around in my head I’m liable to push back against whatever views we share on the topic. Though it sounds like devil’s-advocating, I don’t do it for the sake of being contrarian. It’s merely an acknowledgement of the part of me that compulsively empathizes with the viewpoint of my idealogical opposite.
I can’t decide if this is a gift or a disease. Part of me wishes I could dedicate myself to a particular cause and banish all doubt about it. Being in the messy middle is a frustrating and sometimes lonely experience, and the walls are always closing in. Turning beliefs into deeply held convictions and advocating for them would provide a reassuring clarity of mission and reduce or eliminate the need for constant vacillation.
But I have to be honest with myself and others about where I stand, even if that means not standing in one place. “Humility is the fundamental virtue,” writes Brooks. “Humility is a radical self-awareness from a position outside yourself — a form of radical honesty. The more the moderate grapples with reality the more she understands how much is beyond our understanding.”
Realizing how little I know, how wrong I probably am, is freedom. It’s freedom from the self-imprisonment we impose on our minds when we insist we know everything, and that everyone else must agree with us or else.
This phenomenon of dogmatic certainty is most evident these days in the ongoing battles between “I love punching Nazis” SJW types and the jack-booted white nationalists #MAGA crowd. These are two groups who are very sure of their beliefs and righteousness of their causes.
It’s not fun being a political orphan, or being constantly mired in a swamp of second-guessing. But I’m a moderate because I have to be, and I will not apologize for this. I am open to hearing your opinion, even if I don’t like it and tell you so. The times are too dark to not struggle for the light.
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Obit
Obit is an eloquent, observant, and superbly crafted documentary by Vanessa Gould on the New York Times obituary writers and the people they cover.
One of the writers says writing obits isn’t sad because they are writing mostly about a person’s life rather than their death. I can see why that would be the case, but in spotlighting their subjects from over the years—including well-known ones like Philip Seymour Hoffman and Robin Williams and ones unknown to me like William Wilson and Elinor Smith—the film made me as a viewer grieve all over again. It felt a lot like a memorial service: celebratory, but with an undercurrent of grief. I think of the Japanese concept of mono no aware: the awareness of the transience of things. Or as Wikipedia puts it, “a transient gentle sadness (or wistfulness) at their passing as well as a longer, deeper gentle sadness about this state being the reality of life.”
But it’s the writers themselves who are the subjects of the film, and they are as articulate, quirky, and wry as you’d expect NYT veteran writers to be. Kudos to them for their work, which I ought to seek out more. The literal deadlines they are faced with seem like a case of “take your time, hurry up”. One minute they could be working on an advance obit for someone who could die at any time (Jimmy Carter and George H.W. Bush come to mind), and the next minute word of Michael Jackson’s death arrives and they are 4 hours from print deadline. What a job!
There’s also Jeff Roth, the lone caretaker of the “morgue”, the Times‘s underground archive of historical news clippings, photographs, and other archival material, all stored in rows and rows of filing cabinets and bankers boxes. It’s an historian’s dream: oodles of material to look through, organized enough but not too much to allow for serendipity to strike. He and the Morgue are probably a documentary in themselves.
Gould’s cameras eavesdrop among the warren of cubicles in the Obit section, with longer than expected takes just watching the writers type at their computers and capturing their asides and narrated thoughts about where they are in the process. The slick editing certainly has something to do with it, but it’s the rare instance of the writing process being just as interesting as the writing itself.
Obit pairs well with Life Itself, the documentary about Roger Ebert, which is itself a kind of advance obituary on Ebert. Through his writing Ebert captured the lives of those on screen with a combination of strength and tenderness. The writers in Obit aren’t nearly as famous as he was, but their work is just as salutary to the soul.
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Refer Madness: Word Nerd
Refer Madness spotlights strange, intriguing, or otherwise noteworthy questions I encounter at the library reference desk. [Note: This was originally published in Booklist‘s Top Shelf Reference newsletter.]
There’s an older woman, a regular at my library, who comes to the desk with many different questions but saves the crossword ones for me. This delights me greatly. I am by no means an expert cruciverbalist, but I do love words and the satisfaction that accompanies a conquered crossword puzzle. Looking up definitions is a common reference-desk task for librarians, one that might annoy a few. But as a word nerd, I see it as a gift, and an easy way to learn something new.
The first time the patron brought in a clue, I mentioned that I too love doing crosswords, so about once a week she brings in one she cut out from the local paper. Sometimes, she has already finished it but wants context about some clues; other times, she has a few open clues that have been taunting her and just needs a cheat or two to help move things along or finally fill it out completely.
It was the former situation one recent afternoon that led to a moment of serendipity, the kind I’ve come to expect from working at the reference desk. She had three words she’d solved but didn’t know the meaning of. The first was quidnunc: Latin for “what now,” it is “a person who seeks to know all the latest news or gossip: a busybody.” (I suspect readers have already thought of a quidnunc in their own lives.) The second was phalanstery, a structure housing a cooperative community. It’s a portmanteau of phalanx and monastery coined by nineteenth-century French utopian-socialist Charles Fourier (who also coined the word feminism). And the final word was Falangist: “relating to or characteristic of the Spanish Falange movement,” which was a precursor to General Franco’s fascist dictatorship in 1930s Spain.
Quidnunc I’d heard before, thanks to my one year of Latin in college, but the other two were new. I noticed Falangist looked a lot like a version of phalanx. Sure enough, Merriam-Webster confirmed that it is merely Spanish for “phalanx.” I’m not sure if that day’s crossword had a particular theme, but it had one now. Two words, by way of three languages, describing two diametrically opposed philosophies, coming together in one crossword puzzle.
“The universe has a sense of humor,” the patron said.
As if to confirm this assertion, the patron just called again, looking for the 2012 hit for the band LMFAO, 14 letters. Which means I had to (got to?) say, as part of my job, “Sexy and I Know It” and the censored version of what that acronym stands for.
LMFAO.
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Trump: a ‘marvelously efficient acid bath’
I keep thinking about George Will’s idea that Trump is like chemotherapy for the GOP: “a nauseating but, if carried through to completion, perhaps a curative experience.” Will wrote that column before the election, assuming Trump would lose. The curative experience he expected was for the GOP to realize its error in nominating, in his words, a “venomous charlatan” and finally reform its ways. (LOL)
But what he wrote still stands, even with Trump as president. The curative experience has come not from Trump’s defeat, but from how people have reacted to his success. “Trump is a marvelously efficient acid bath,” Will continued, “stripping away his supporters’ surfaces, exposing their skeletal essences.”
We’ve gotten to see the skeletal essences of many people energized by Trump’s election. Some see in Trump only what they want to see, and others see him for what he really is and say so, even when politically risky. Commentary editor John Podhoretz, commenting on Charlottesville, is one of the latter:
The president’s refusal to name the evil in our midst is the behavior of a man whose moral sense is stunted — if he has a moral sense at all. This is what I feared would be the case when he became president.
Perhaps those who say I have an obligation as a conservative to support Trump should wonder what their moral obligations require.
The last year or so has been very clarifying. David Frum, Bill Kristol, Ross Douthat, John Podhoretz, David French, and other conservative pundits I previously opposed to varying degrees (and still might on some issues) have revealed themselves to be principled thinkers, criticizing Trump early and often, even when doing so during the election exposed them to attack from their right flank. I respect them for standing tall then and sticking with their principles now.
If we make it through all this alive, we’ll be stronger for it.
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No More ‘More’: Against Irregular Superlatives
Who’s ready for a grammatical crusade of pedantic proportions?! Get in on this: It’s time to standardize English comparative and superlative adjectives.
Those are used when you are comparing one or more things. For example, a banana can be big, bigger, or biggest. The -er and -est progression is common and used for most adjectives. The ones that don’t use -er and -est typically use more ___ and most ___, as in more beautiful and most beautiful. But why?
Beautifuller and beautifullest actually have a nice flow and even become accidental portmanteaus, combining beautiful and fullest. Even longer adjectives can work: extraordinarier is quite fun to say, and comfortablest sneaks in the archaic spelling of blessed.
In a previous post, I wanted to write about something that was the next level up from vibrant. The “correct” version would be more vibrant, but is vibranter any worse? (Or badder?) It may look and sound odd, but only because the brain has been trained to expect more vibrant. There’s no reason why vibranter can’t be acceptable, especially in a language as flexible as English.
I’m fully aware that English is a strange and stubbornly idiosyncratic language. I love it for that. (You should see the list of interesting words I keep just for fun.) But it’s also an amenable language, subject to evolution over a long time or by brute force.
So let’s make it happen: no more more, avoid most to the utmost, and let those -ers and -ests fly!
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Agony and Hilarity in ‘The Iliad’
It was Ben Sasse’s The Vanishing American Adult that compelled me to finally read Homer’s The Iliad, one of those ought-to-read books that are easy to avoid because so many newer and less challenging books pop up in its way. But I’m glad I decided to dive in, even if it became my actual beach read over the Fourth of July weekend and beyond. Overall, I was surprised by how violent, funny, and sometimes profound it was, and by how much it made me want to rewatch Troy. *shudder*
After first I consulted the Cliff Notes before each chapter so I could make sure I knew generally what was going on. But about halfway through I switched it up, diving into the text first and then reading the Cliff Notes to fill in context. I grew more comfortable with the tone and flow of the text, which in my translation by Robert Fagles was in poetry form.
Because the book is basically one long battle, the fighting itself—and boy is there a lot of it—can sometimes seem abstract. So I like how in the midst of the seemingly never-ending war, Homer sometimes zooms in on one minor character and briefly tells his life story—right before he dies. Like with Euchenor in Book XIII:
But Paris flared in rage at his comrade’s death,
his friend and guest among all the Paphlagonians.
Incensed, he let loose with a bronze-tipped arrow
aimed at one Euchenor, son of the prophet Polyidus,
a decent, wealthy man who made his home in Corinth.
Well Euchenor knew that boarding the ships for Troy
meant certain death: his father told him so . . .
Time and again the strong old prophet said
he’d die in his own halls of a fatal plague
or go with the ships and die at Trojan hands.
So off Euchenor sailed, both to save his wealth
from the heavy fine the Argives made deserters pay
and himself from wasting illness—no slow plague for him.
Suddenly Paris struck him under the jaw and ear—
and life flew from his limbs
and the hateful darkness had him in its grip.And that was it for Euchenor.
There are also periodic descriptions of combat that are surprisingly graphic. This again helps to ground the story in the realities of the carnage it was producing. It was sometimes easy to forget between all the monologues and backstories of soldiers that there was an actual war going on, with countless men dying gruesome and forgotten deaths. So the moments when Homer describes entrails spilling out on the ground, for example, were, if not welcome, then at least a crucial part of making such a mythical story feel real.
I expected The Iliad to be serious, but I didn’t expect it to be funny. In Book XIV, for example, Hera called on Hypnos the god of sleep to put Zeus to sleep in order to change the course of the war. But Hypnos was reluctant to do so, since the last time he tricked Zeus to sleep, he was furious when he awoke:
But now you are back, Hera—
you ask me to do the impossible once again.”Eyes widening, noble Hera coaxed him further:
“So troubled, Sleep, why torture yourself with that?
You think that thundering Zeus, shielding the men of Troy,
will rage as he raged for great Heracles, his own son?
Come now, I will give you one of the younger Graces—
Wed her at once and she’ll be called your wife.”“On with it!”—Sleep cried, thrilled by the offer—
“Swear to me by the incorruptible tides of Styx,
one hand grasping the earth that feeds mankind,
the other the bright sea, that all may be our witness,
all gods under earth that gather round King Cronus!
Swear you will give me one of the younger Graces,
Pasithea, she’s the one—
all my days I’ve tossed and turned for her!”That “On with it!” is golden. Later in that scene, Hera, awash in ambrosia and aided by a charm by Aphrodite, goes to seduce the mercurial Zeus. And he is so smitten by her that he tells her:
Never has such a lust for goddess or mortal woman
flooded my pounding heart and overwhelmed me so.
Not even then, when I made love to Ixion’s wife
who bore me Pirithous, rival to all the gods in wisdom . . .
not when I loved Acrisius’ daughter Danae—marvelous ankles—
and Perseus sprang to life and excelled all men…… and on and on he goes, because nothing will set the mood better than bragging about previous carnal exploits!
Though I can’t compare it to others, I’d highly recommend Fagles’ translation of the text. There’s some beautiful language throughout, and in poetry form it’s allowed to breathe on the page. I didn’t read every word (again with the monologues!), but I finished the journey, and look forward to more in The Odyssey and The Aeneid.
Eventually. After I take a break with some reading from this millennium.
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Blitzed: Drugs in the Third Reich
Don’t do drugs, kids. But do give it up for whoever thought of the perfect double entendre title and cover for Norman Ohler’s Blitzed: Drug Use in the Third Reich.
This topic is definitely not something I’ve heard about in the history books, as they say, so perhaps it’s fitting that Ohler is not a historian but a novelist and journalist. His writing style is much more vivid and conjectural than what you’d expect from a typical history book, yet it’s still rooted in the historical record, which makes it all the more riveting. Who knew that the same German scientist who invented Aspirin also discovered heroin? And that the Nazis’ infamous blitzkrieg that toppled France was aided by the entire army being hopped up on meth?
Add to this the (more well-known) fact that Hitler was a morphine, cocaine, and oxycodone addict and needed several injections a day of vitamins, uppers, and animal proteins to keep going. This would explain his volatile mood swings, insatiable megalomania, and disconnection from reality toward the end. It would also explain why he was a terrible military strategist but an excellent demagogue and tyrant.
It doesn’t mean, however, as Ohler is clear to point out, that the drugs turned him into someone he wasn’t. The “pharmacological barricade” he erected around himself in his final years only ossified what was already there:
His drug use did not impinge on his freedom to make decisions. Hitler was always the master of his sense, and he knew exactly what he was doing. He acted always in an alert and cold-blooded way. Within his system, based from the beginning on intoxication and a flight from reality, he acted systematically and with terrible consistency to the end. He was anything but insane.
Highly recommended fast-paced, unorthodox history of a degenerate time and place.
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The Bomb Librarian
Lots of great bits in this Atlas Obscura story about the Manhattan Project‘s librarian. J. Robert Oppenheimer selected Charlotte Serber, a University of Pennsylvania graduate, statistician, and freelance journalist to organize and lead the scientific library at Los Alamos not because of her library experience (she had none), but because “he wanted someone who would be willing to bend the rules of cataloguing.”
At one point Oppenheimer sends Serber and her husband to Santa Fe and personally spread false information about Los Alamos to dispel any true rumors:
The Serbers entered a local bar with the express intent of telling residents that the Los Alamos scientists were building “an electric rocket,” rather than a bomb. But no one seemed to care. At one point, Charlotte danced with a local man, all the while pestering him about Los Alamos. “What’s your guess about what cooks up there?” she asked. “Beats me,” he said. “Don’t care. May I have another dance later?”
In fact the secrets almost did get out. The Santa Fe Library sent out routine letters to library card holders, which reached scientists at Los Alamos:
A small crisis ensued. The security teams demanded to know how the Santa Fe Library had obtained the names of so many Los Alamos scientists. As a result, “a dark and cryptic gentleman appeared to find out how this flood of mail happened to be sent them and where All Those Names were obtained.”
Turned out, many scientists, impatient with the long wait for books, had gone into Santa Fe and checked them out themselves, under their real names—a major security violation.
When the Santa Fe librarians explained this, the man left. “If a strange character with a long cigar and his hat over his eyes tailed the staff members, they were not aware of it and feel that he could rarely have had a duller assignment,” the library later wrote.
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Rhythm Sand Booms
We stayed at a beach community in Michigan for the Fourth of July extended weekend and went to the chapel service they had on Sunday. One of the pastors began with a quote from Erma Bombeck:
You have to love a nation that celebrates its independence every July 4, not with a parade of guns, tanks, and soldiers who file by the White House in a show of strength and muscle, but with family picnics where kids throw Frisbees, the potato salad gets iffy, and the flies die from happiness. You may think you have overeaten, but it is patriotism.
I get nervous in churches around the Fourth of July. Celebrating a secular holiday within a religious environment can lead to grotesque displays of nationalistic idolatry, or it can produce something more appropriate for a church that celebrates its country while respecting the benefits of separating church and state. Luckily this was the latter. We sang hymns, heard a good message, and that was that.
What was more powerful to me happened the next evening, when the whole community gathered on the beach to watch a fireworks display, as they do every year. We brought beach chairs and set up facing southward along the beach, where the fireworks would be. Slowly more people congregated and added to the festival-like atmosphere. Families took pictures against the amber sunset, teens tossed a frisbee, kids twirled sparklers, and I read The Iliad until it got too dark to read.
Then we all sat and waited for the twilight to fade to black enough to allow the fireworks to be that much vibranter. When they began, I remembered once again what it was like to share something with a group of people that wasn’t on a screen. I didn’t notice many if any devices out. The rows of heads I saw when I looked behind me were only tilted upward, not downward as they would be with a smartphone in hand.
Many of these families had been partaking in this tradition for decades. I only recently married into it, yet it still impressed upon me the power of ritual, and how, when combined with the spirit of a place, it can foster an acute state of grace. I was grateful for Lake Michigan. I was grateful for the opportunity to look at the stars and contemplate my place in the universe and my nation while watching the fireworks burst before me. I was grateful to lie back with my fellow Americans and enjoy a celebration that didn’t involve guns, tanks, and soldiers.
The scene, like the fireworks themselves, dissipated as quickly as it materialized. We folded chairs, shook off sand, filed off the beach en masse, and trundled to our beds to begin another American year.
Image: the view from the beach at sunset.
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Norman Doors & More: Notes on ALA 2017
I went to the ALA Annual Conference in Chicago two weeks ago. Got to meet up with old colleagues, collect some sweet pens, and hear some interesting speakers, including the godfather of Hamilton, Ron Chernow. But most enriching were the sessions I attended. Here are some notes from the ones that enlightened me the most.
The Intentional Library: Creating A Better User Experience With Service Design And Design Thinking
Presenters: Joe Marquez, Annie Downey, Julka Almquist, Juliana Culbert
This session got me thinking about how to look at our library space as if I were a tourist seeing it for the first time. Would our service design make sense to them? If we aren’t intentionally seeking feedback from patrons and staff about how we can meet people’s needs and eliminate patrons’ “pain points”, then we’re not serving our patrons well.
Another key takeaway was that from a patron’s perspective, everyone who works in the library is a librarian; they don’t understand the professional distinctions. So regardless of job title, all staff should understand the library as a whole and be ready to serve the patron with good customer service skills.
Notes:
- “If the point of contact between the product and people becomes a point of friction, the designer has failed.” -Henry Dreyfuss
- If seeking to implement new design, follow the process: empathize → define → ideate → prototype → test → implement
- need fresh eyes on space and processes, like a tourist
- there are differences between what people say, do, think, and feel
- discover people’s needs and pain-points, and create solutions to those so users can get what they want
- educate colleagues on user experience (UX) and what it looks like to put into practice
- questions to consider:
- what is the audience?
- what is the goal, call to action for users?
- what is the timeline?
- mindset to have:
- everyone is a designer
- embrace failure
- people are at the center
- prototyping builds confidence and saves money
- Inherited ecology: older things and systems that haven’t changed but should, need new eyes
- libraries are “tightly coupled” system, so changes affect everyone
- from patron’s perspective, everyone is a librarian; all staff should know library as a whole
- understand needs and expectations of patrons: these are often unexpressed
- everything is a service
- establish reasonable duration and tempo for patron services
- accessibility: a range of behaviors are available to patrons
- ask patrons: what problems do libraries solve? why are we important?
Resources:
- Journal of Library User Experience
- “Norman door”: example of unclear design purpose
- Design Thinking for Libraries toolkit
- Knight Foundation report Developing Clarity: Innovating in Library Systems
What Do You Need to Know? Learning and Knowing and Libraries in the Age of the Internet
Daniel Russell is Google’s Über Tech Lead for Search Quality and User Happiness and he studies “how groups of people think about, understand, and use the technology of information.” He expanded on the concept of informacy, or the literacy of information, which requires a deep knowledge of information as a domain and knowing how to work well within it. Three things he said librarians ought to know were: 1) what’s possible to find online, 2) what search capabilities allow you to find them, and 3) what do you need to know to be able to do this? Pairing these skills with curiosity and a skeptical eye will help librarians make the shift in mindset from things that used to be impossible to find to what’s now expected to be provided instantaneously.
Notes:
- Russell is a software engineer, research scientist, and a self-described “cyber-tribal-techno-cognitive-anthropologist” who studies “how groups of people think about, understand, and use the technology of information”
- literacy: the ability to read and write in a symbol system and assumed, associated body of knowledge; defined with regard to a cultural group
- “Pear Republic” hoax on Snopes is an example of the “false authority” fallacy
- Need to perceive knowledge gap
- skills of how to look things up
- attitude of curiosity
- Things librarians ought to know:
- What’s possible to find online
- What search capabilities allow you to find them
- What do you need to know to be able to do this?
- example of finding location of a photo using EXIF metadata (EXIF Metadata Viewer) and Google Maps
- intuition/understanding of what and how often you do something is unreliable
- informacy (like numeracy): the literacy of information
- deeply knowledgeable about information as a domain, and knowing how to use and interact with it
- Ctrl-F not used by 90% computer users: why?
- Examples of untrustworthy sources on the internet:
- fake author “Lambert Surhone” on Amazon
- Clonezone
- Italian Wikipedia article for Leonardo da Vinci much longer than English one: which one is better?
- need to shift thinking from impossible to instantaneous
- how to convert attitude from complaining to seeking out answers?
- Social metacognition strategy of using “contact list intelligence”: know people who know things you don’t
- “When in doubt, search it out”
- “knowledge exists outside of yourself”
- Three keys:
- learn how to ask questions
- know who can answer questions
- know what tools are out there
Better Service than Amazon and Nordstrom: Secrets to How It’s Done
Presenters: Jane Martel, Linda Speas, Caroline Heinselman
This was presented by staff from the Arapahoe Library in Colorado, which gets very high marks in customer service rankings, even compared to popular companies like Amazon and Apple. I gathered there were 3 aspects of their customer service success. One was creating “exceptional experiences” for patrons that “surprise and delight” them and turn what would otherwise have been a good but standard library experience into great ones that they might tell their non-library-using friends about. Another was finding ways to “say yes” and avoid saying no in customer service situations, and documenting the times you have to “say no” so that you can pinpoint problems and get to yes. Another was rigorously training and supporting staff, not only in how to provide great customer service but also by allowing staff to feel fulfilled in their jobs by gathering positive stories of staff successes.
Notes:
- poor customer service acts as a barrier to access
- library being essential vs. “nice to have”
- what can we offer to bring in more non-users? Nothing to convince them to come.
- who are we at our best?
- get users to “tell a friend” via word of mouth; create exceptional experiences they will want to tell about — ”surprise & delight”
- specifically ask people to tell their friends/family about good library experiences
- find ways to say yes and avoid saying no
- hire for people skills over library skills: harder to teach
- train and support staff: CS training for all
- Process: greet warmly and smile, introduce yourself, have good small talk, offer assistance in “let’s find out” attitude, say thank you, make known they aren’t interrupting
- have someone intentionally look at birds-eye view of CS
- have staff submit positive stories: recognition/morale, training examples, board (Desk Tracker or Google Form?)
- new hires: welcome bag, lunch, etc.
- October 3 Customer Experience Day cxday.org
- Tips for improving CS:
- No log or Sorry/Thanks log to chart when have to say no and spot pain points
- annual CS survey for patrons: look for things that either can be solved or are repeated
- online anonymous comment form
- staff see much more than patrons do
Desegregating Public Libraries: The Tougaloo Nine
Presenters: Michael Crowell, Geraldine Edwards Hollis, Susan Brown
This session was less about modern library practices and more about how past ones have failed patrons. Geraldine Edwards Hollis was one of the Tougaloo Nine, a group of students in Mississippi who did a “study-in” at their local segregated library and were arrested. Hollis told the story of the experience, which I’d never heard about until then. The session was a good opportunity to consider potential blind spots we have in current library services and honor those who risked their livelihoods to challenge them in the past.
Notes:
- Hollis: a voracious reader
- During this session was the first time Hollis had seen footage of the study-in and her arrest since it happened
- Hollis: they didn’t want to just do lunch counter sit-ins or something mediocre: they did a library because libraries and reading mattered
- Group started with 50 students interested, but once possibility of beatings, jailing, or even death was made clear, only 16 remained interested
- many had parents who worked for state and schools, so those who remained had the least at stake
- 16 total involved: 9 in the library, the rest on lookout
- parents didn’t know until a few hours before
- Hollis made her own clothes, was very meticulous; “I made sure I was well padded” for jail with lots of layers
- Hollis: we were told all their lives we didn’t belong, but what what we were showing was “we belong where we want to be”
- Read more: Wayne Wiegand’s Desegregating Libraries in the American South and the new journal Libraries: Culture, History & Society
Asking for a Friend: Tough Questions (and Honest Answers) about Organizational Culture
Presenters: Susan Brown, Richard Kong, Megan Egbert, Christopher Warren
This panel was comprised of one middle manager and three library directors, all of whom had taken over from long-serving directors and embarked on an overhaul of their organizational structure and culture. It was largely Q&A, with librarians voicing a variety of frustrations with their management, office politics, and other challenges that can pop up in the library environment. Key takeaways include: managers need to remember that some people view change as loss, and creating change means accountability combined with compassion.
Notes:
- organizational culture is something you can hope will change, or be intentional about it
- moving people to different offices was “worst thing ever” (Kong)
- can’t reshape OC alone: need evangelists
- OC defined by worst behavior that manager allows
- counter toxic culture with emphasis on serving patrons
- accountability + compassion to create change
- communicate a lot, but also hold people accountable to consuming it and responding; if there are complaints of communication lack, look for what’s underneath
- find ways to help people contribute to positive culture
- trust: say you’ll do something, then do it — performance tied to trust
- directors/managers should give time to allow feedback, but once decision is made staff should follow it; everyone gets a voice, but not a vote
- re: siloing, Kong resists designating one authority figure or chain: wants people and departments to talk to each other
- mixed departments on project teams and interviews
- “what’s broken, what’s the rumor” at meetings
- Junior Librarian program to mentor high schoolers and get non-traditional people in LIS
- technical change vs. adaptive change (mindset)
- some view change as loss
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Folks, I’m Telling You
I don’t remember where I got the idea, but recently I’ve started memorizing poems and posting recordings of me reciting them on Instagram. They’ve been mostly short thus far, 10 to 15 lines. But I aim to take on longer ones as I get more under my belt and feel more adventurous.
Part of this is a memory exercise. I haven’t been obligated to memorize something of value since college (sup, Gray’s “Elegy”), and I know it’s good for the brain to do so. But it’s also because quoting poetry or Shakespeare at opportune moments is a cliche from the movies I think we could use more of in real life. And until now the only poem I could recite was “Advice” by Langston Hughes—a whopping 19 words long.
So far I’ve done “Nothing Is Too Small Not to Be Wondered About” by Mary Oliver, “The Peace of Wild Things” by Wendell Berry, and “Carrying On Like A Crow” by Charles Simic. I found them more or less at random by opening those authors’ poetry collections and paging through until something jumps out. I recommend doing that the next time you’re at the library.
Which reminds me: I gotta find my next poem.
