Refer Madness: Thanks, Man

Refer Madness spotlights strange, intriguing, or otherwise noteworthy questions I encounter at the library reference desk.

Coming out of a recent concert at the library, an elderly man asked if we had a calendar of events he could take home. I showed him where they were on the shelf, and as I was about to return to the desk, he started talking.

“You have a great facility here,” he said. He’d been a longtime library lover, longtime supporter. He remembered that when his home library was doing some major renovations, one of his neighbors was peeved about the cost:

“She said, ‘Why are they doing that? They’re using my money!’ And I said, ‘You don’t like that?’ She said no. So I told her, ‘Well, they need to keep adding new things and making sure people have the opportunity to learn and grow and get educated. You don’t want that?’ And she said no, that it’s not necessary and a waste of money. So I asked if she had any grandchildren and she said yeah. I said ‘Well, you don’t want those things, but what about them? You want to deny them a good library and good services just because [he leans in and says in sotto voce] you’re a tight-ass?’ No way, I said.”

I thanked him for his kind words and support and he went on his way. Often librarians at the public desk hear from people like the man’s neighbor, who rail against the use of taxpayer money for public services they don’t like. It’s a rare treat, then, to hear such unprompted, unabashed praise and support from someone who had nothing to gain by sharing it.

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