Earlier this year I started keeping a list of things people have asked me at the library information desk. It’s not totally comprehensive: some questions either aren’t noteworthy (“Where’s the bathroom?”) or slipped my mind during a busy rush. But even as a scattershot sample, it’s an interesting snapshot of what people care about. Here are the ten most recent items on the list people have asked me for or wondered about:
- Introduction to Academic Writing by Alice Oshima et al
- Casper DVD
- Halloween DVD
- Monster by Walter Dean Myers
- Cars For U.S. Troops phone number
- History of Monroney stickers on new cars
- The Court and the World by Stephen Breyer
- Stonewall Uprising documentary
- My Life on the Road by Gloria Steinem
- The Nightingale by Kristin Hannah
So we have five books of diverse genres, three very different movies, one phone number request, and one reference question I was able to find info on pretty quickly (and learn about myself). A more accurate representation would have more requests for phone numbers and addresses, but it still gives you an idea of the kinds of things people ask a total stranger for.
And that’s what I’ve found so intriguing and invigorating about my public library jobs thus far into my short career. Aside from the regulars whose desires you can pretty well anticipate as they approach, when a person walks up to the desk I have no idea what they’re gonna ask. So when people ask how my job is going, I can legitimately say that every day is different, and I like that. I appreciate the trust people put in me as the guy behind the desk to get them what they need. And I don’t want to jeopardize that trust by blowing them off, judging their requests (openly anyway), or getting them bad information.
Because it’s their lives we’re dealing with. I’ve written before about how I’ve come to view libraries as sanctuaries and the librarian as a kind of secular pastor. Indeed, the info desk can sometimes feel like a confession booth, which patrons approach with every conceivable attitude: frustrated by their inability to find something, ashamed in the asking of it, happy to be getting help at all, and so on. Whatever they throw at me, I have to be ready to respond accurately, with patience and grace when applicable. Librarians have to do a lot of different things, but good public service is and should be number one.